A little help
with your account.

Cancel a subscription

Manage billing or cancel Pro without installing the app. Cancellation stops future renewal; it does not delete your account.

Forgot your password?

Start sign-in from Filelane and choose Forgot password on the secure sign-in page. If you use Google, recover your Google account with Google, then use the same sign-in method in Filelane. Never share a password-reset or sign-in link.

Lost a computer or concerned about access?

On a trusted computer, open Settings → Account to disconnect computers or secure your account. A password change by itself does not disconnect existing Filelane devices. If you cannot sign in, contact support for verified recovery.

Delete your account or request your data

Request deletion from Settings → Account, or contact support from your account email. We verify your identity before acting. Deletion covers connected-device access, public links, and account data subject to required billing and security retention. Restricted backups expire through their retention schedule. Downloaded copies on your or other people’s computers remain outside our control.

Do not send passwords, private encryption keys, card information, or file contents. We will confirm the scope and subscription handling before completing deletion.