A little help
with your handoff.

Contact sam@stradmelle.com for account, transfer, or billing help.

Connect another computer

Install Filelane on each supported Mac or Windows PC and sign in with the same account and sign-in method. Name each computer so you can recognize it. Free allows two own computers; Pro allows ten.

Send files or a clipboard item

Open Filelane from the Mac menu bar or Windows system tray and drag files onto the intended computer. Upload begins immediately. To share your clipboard, choose the clipboard action and review the item before sending. The recipient clicks Copy to use it.

Share with someone who has no app

Drop one or more files into Public links, then copy the complete link. Each bundle has its own link, expiry, and download allowance. A recipient downloads through a browser without signing up. For downloads larger than 256 MiB, use Chrome or Edge on a computer and choose where to save the files. These browsers save directly to disk as the files arrive; other browsers support downloads up to 256 MiB at a time. Keep the page open until the save finishes. A download session expires after one hour without a successful file read, or when its share link expires.

Upgrade or cancel

Open My cloud in Filelane to upgrade. Manage billing opens Stripe’s customer portal, where you can update payment details, view invoices, and cancel future renewals.

Missing a transfer?

Check All transfers and make sure the transfer has not expired. Clipboard items last one hour. Files last three days on Free and thirty days on Pro. A canceled or expired link cannot be downloaded again.

Report a security issue or abuse

Email support with a description and the relevant transfer or account identifier. Do not include private file contents, account passwords, or the secret fragment of a share link.